Support resources
Enterprise-only paid add-on
| Support type | Resource |
|---|---|
| Self-serve questions | https://support.cloudflare.com ↗ https://developers.cloudflare.com ↗ |
| Strategic guidance and best practices (proactive) | Reach out to your dedicated account team |
| Non-critical production issues (reactive) | - Email the 24/7 Enterprise Support team - Support portal ↗ (preferred method) - Dashboard chat |
| Critical issues such as attacks (reactive) | -Call the 24/7 Emergency Support line - +1 (650)353-5922 (US) - www.cloudflare.com/ecp/support ↗ (global lines) |
- For help with an issue, refer to guidance for submitting support tickets.
- Learn the basic countermeasures to stop an ongoing DDoS attack.
- Let Cloudflare's Security Operations Center-as-a-Service (SOC) ↗ monitor your environment for security threats and potential operational disruptions, perform deep analysis to identify attack vectors, and help you implement countermeasures to mitigate future incidents.
- Utilize the Technical Account Management Service ↗ which operates as an extension of your team, as the Cloudflare support expert who knows your tech stack, unique infrastructure, and Cloudflare portfolio requirements.
- Learn what's new and subscribe to product release email summaries.
- Read the Cloudflare blog for the latest announcements from Cloudflare.
- Refer to the Cloudflare Community to seek advice and share insights about using Cloudflare with other Cloudflare users.
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